United States Department of Housing and Urban Development (HUD)
Ombudsman
451 7th St SW, Washington, DC, 20410
Distance: 2268 Miles
(800) 347-3735
hotline@hudoig.gov
https://www.hudoig.gov
Service Details
Description
An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.
Additional Information
The Housing and Urban Development (HUD) Office of Inspector General (OIG) handles complaints of fraud, waste, and abuse in HUD programs and operations.
* Types of complaints include mismanagement or violations of law, rules, or regulations by HUD employees or program participants
* Complaints will be kept confidential if received by phone, mail or in person; confidentiality cannot be guaranteed through email
* Laws protect consumers from reprisals
Application Instructions
To make an anonymous report call the hotline.
Area Served
Nationwide
Websites
Phone Numbers
| Type | Number | Hours |
|---|---|---|
| Main | (202) 708-1112 | |
| TTY | (202) 708-1455 |
Last Update
8/2/2023
Other Locations
This provider does not offer this service at other locations.
Other Services or resources
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
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DD-1500.4150-200Federal Government Complaints/Ombudsman Offices Definition
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by officials or civil service employees in federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of federal government services. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
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DD-1500.4650Housing Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.
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YB-9000Young Adults Definition
Individuals who are generally between the ages of 18 and 25 depending on the ages that specific programs use for qualification.