Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.

Programs that provide assistance for people who believe that they have been denied an opportunity to purchase, lease or rent the home or apartment of their choice due to their age, gender, family composition (including families with children under the age of 18 and pregnant women), race or color, nationality, religion, disability, sexual orientation or marital status, actions that are prohibited by the federal Fair Housing Act of 1968 and the federal Fair Housing Act Amendments Act of 1988 in the U.S. Federal fair housing law also extends limited protection to recovering alcoholics who actively and regularly participate in a medically based treatment or AA program, and people with a drug use disorder including those who have prior convictions for illegal drug use (but not for drug dealing or manufacture). Assistance may also be available to other individuals who are protected from housing discrimination by state or local laws with a broader set of protected categories, or which cover properties that are exempt from federal fair housing laws but are protected under state law.

Individuals who are generally between the ages of 18 and 25 depending on the ages that specific programs use for qualification.