Minnesota Office of Justice Programs
445 Minnesota St, St. Paul, MN, 55101-2139
Distance: 1032 Miles
An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.
Investigates complaints from crime victims about decisions and actions of criminal justice professionals
* Information and referral
- Information on crime victim statutory rights
- Referral to crime victim services
* Help navigating the criminal justice system
- Information about procedures and practices of all aspects of the criminal justice system
- Explanation of the roles of law enforcement, prosecutors, judges, and others
Resources are also available in Spanish, Somali and Hmoob online
Victims of crime who feel that their rights have been violated or that they have been mistreated by a member of the criminal justice system may contact to request assistance or make a complaint. A complaint form is available on the website.
8:00am - 4:00pm, Monday - Friday
This provider does not offer this service at other locations.
Other Services or resources
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
DD-1500.4150-800State Government Complaints/Ombudsman Offices Definition
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in state government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of state government services. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
FN-1900Crime Victim Support Definition
Programs whose objective is to help victims of crimes and their families recover from the trauma of their experience, get medical assistance when required, make their way through the legal system, have an opportunity to provide input to parole or clemency hearings, take appropriate steps, where relevant, to avoid becoming re-victimized, access the benefits to which they are entitled and rebuild their lives.
FN-2100Crime Witness Support Definition
Programs that provide a variety of supportive services for people who have witnessed a crime which may include crisis counseling, shelter away from their homes, escort services, transportation, child care, financial assistance, protective services, information about the mechanics of court proceedings and/or advice and guidance concerning court appearances. Some programs focus specifically on child witnesses and help to prepare them for what they will experience in the courtroom.
YX-1500Crime Victims Definition
Individuals who have suffered injury or loss of property because of the illegal actions of another.
YX-1550Crime Witnesses Definition
Individuals who have been traumatized by having seen a crime or having to participate in the criminal justice process.