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Minnesota Board on Aging (MBA)

Office of Ombudsman for Long-Term Care

540 Cedar St, St. Paul, MN, 55155

Distance: 1533 Miles

(800) 657-3591

Website

https://mn.gov/ooltc

Service Details

Description

Works to educate, empower, and advocate for recipients of long-term care services and those seeking long-term care services and supports. Serves people in long-term care settings: nursing homes, board and care homes, those living in assisted living settings, customized living or foster care, and people receiving home care services.


Resolves problems and improves long-term care service quality by working with consumers and caregivers. The resident directs the work of the Office by working with Regional Ombudsmen and Certified Volunteer Ombudsmen statewide. Free service of the Minnesota Board on Aging available to all Minnesotans receiving licensed long-term care age 18+.


* Resolves disputes through:
- Mediation
- Negotiation
- Education or referral to appropriate state or federal enforcement agencies or legal services
* Resolves complaints about:
- Abuse, neglect and financial exploitation
- Rights, dignity, and consumer choice
* Provides information and education about:
- Consumers' rights, laws and regulations
- Financing of health care and long-term care services through written materials
- Individual consultation or public speaking
* Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system
* Trains and oversees volunteers assigned to nursing homes and assisted living facilities


Features

  • Area Served by County
    • Aitkin County 
    • Anoka County 
    • Becker County 
    • Beltrami County 
    • Benton County 
    • Big Stone County 
    • Blue Earth County 
    • Brown County 
    • Carlton County 
    • Carver County 
    • Cass County 
    • Chippewa County 
    • Chisago County 
    • Clay County 
    • Clearwater County 
    • Cook County 
    • Cottonwood County 
    • Crow Wing County 
    • Dakota County 
    • Dodge County 
    • Douglas County 
    • Faribault County 
    • Fillmore County 
    • Freeborn County 
    • Goodhue County 
    • Grant County 
    • Hennepin County 
    • Houston County 
    • Hubbard County 
    • Isanti County 
    • Itasca County 
    • Jackson County 
    • Kanabec County 
    • Kandiyohi County 
    • Kittson County 
    • Koochiching County 
    • Lac qui Parle County 
    • Lake County 
    • Lake of the Woods County 
    • Le Sueur County 
    • Lincoln County 
    • Lyon County 
    • Mahnomen County 
    • Marshall County 
    • Martin County 
    • McLeod County 
    • Meeker County 
    • Mille Lacs County 
    • Morrison County 
    • Mower County 
    • Murray County 
    • Nicollet County 
    • Nobles County 
    • Norman County 
    • Olmsted County 
    • Otter Tail County 
    • Pennington County 
    • Pine County 
    • Pipestone County 
    • Polk County 
    • Pope County 
    • Ramsey County 
    • Red Lake County 
    • Redwood County 
    • Renville County 
    • Rice County 
    • Rock County 
    • Roseau County 
    • Scott County 
    • Sherburne County 
    • Sibley County 
    • St. Louis County 
    • Statewide 
    • Stearns County 
    • Steele County 
    • Stevens County 
    • Swift County 
    • Todd County 
    • Traverse County 
    • Wabasha County 
    • Wadena County 
    • Waseca County 
    • Washington County 
    • Watonwan County 
    • Wilkin County 
    • Winona County 
    • Wright County 
    • Yellow Medicine County 

Eligibility

Serves adults who are:
* Residents of nursing homes and boarding care homes, including Veteran's homes
* Home care consumers
- In-home services
- Assisted living facilities
- Housing and Urban Development (HUD) exempt supportive living facilities
- Those seeking long-term services and supports
- Adult day services
- Adult foster care
* Medicare beneficiaries who have concerns about getting into or being discharged from hospitals


Application Instructions

Intake for all callers:


(651) 431-2555 or (800) 657-3591


Fees

Service is free


Business Hours

8:00am - 4:30pm, Monday - Friday


Area Served

Statewide


Websites

Phone Numbers

Type Number Hours
Senior LinkAge Line® (800) 333-2433
Speech-to-Speech Relay (877) 627-3848
TTY/TDD (800) 627-3529

Last Update

2/19/2024

Other Locations

This provider does not offer this service at other locations.

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