Centers for Medicare and Medicaid Services
Ombudsman - Medicare Concerns
Centers for Medicare and Medicaid Services - National Office
7500 Security Blvd, Baltimore, MD, 21244
Distance: 224 Miles
(800) 633-4227
https://www.cms.gov/Center/Special-Topic/Ombudsman-Center
Service Details
Description
The Medicare ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the service provider to resolve issues, offer information about Medicare rights and protections, and improve customer service.
Helps to resolve a question or complaint about:
* Original Medicare (Medicare Beneficiary Ombudsman)
* Durable Medical Equipment (DME) (Competitive Acquisition Ombudsman)
* Prescription drugs and medical technology products (Medicare Pharmaceutical and Technology Ombudsman)
Features
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Payment
- Free / no cost to everyone
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Specialization
- Disabilities
Eligibility
Any Medicare beneficiary with a question or complaint
Application Instructions
Visit the website to learn how to request help and get contact information or call 1-800-MEDICARE ((800) 633-4227).
Area Served
Nationwide
Websites
Phone Numbers
| Type | Number | Hours |
|---|---|---|
| Main | (877) 267-2323 | |
| Main - Medicare | (800) 633-4227 | |
| TTY - CMS Administration | (866) 226-1819 | |
| TTY - Medicare Help | (877) 486-2048 |
Last Update
11/20/2023
Other Locations
This provider does not offer this service at other locations.
Other Services or resources
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
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DD-1500.4150-200Federal Government Complaints/Ombudsman Offices Definition
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by officials or civil service employees in federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of federal government services. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
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YC-5100Medicare Beneficiaries Definition
Individuals, age 65 and older or younger than age 65 with a disability, who have hospital, medical and prescription drug insurance through the federally-funded Medicare program.