Centers for Medicare and Medicaid Services
Helpline - Medicare
Centers for Medicare and Medicaid Services - National Office
7500 Security Blvd, Baltimore, MD, 21244
Distance: 224 Miles
Staff or volunteers answer questions or talk confidentially with callers. Program can provide information, a sympathetic listener, advice and/or referrals to other resources.
Offers phone support to consumers:
* Help understanding Medicare benefits regarding planning future benefits and managing current benefits
* How to report Medicare fraud
|Main - Medicare||(800) 633-4227|
|TTY - CMS Administration||(866) 226-1819|
|TTY - Medicare Help||(877) 486-2048|
This provider does not offer this service at other locations.
Other Services or resources
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
LH-3500.5000Medicare Information/Counseling Definition
Programs that offer information and guidance for older adults and people with disabilities regarding their health insurance options with the objective of empowering them to make informed choices. Included is information about benefits covered (and not covered); the payment process; the rights of beneficiaries; the process for eligibility determinations, coverage denials and appeals; consumer safeguards; and options for filling the gap in Medicare coverage (Medigap supplement insurance). Also available is information relating to an individual's eligibility for benefits and assistance with evaluating their options and enrolling in a Medicare plan (A, B, C, and/or D) that will best meet their needs. These programs also address coordination of benefits when beneficiaries have other types of health insurance in addition to Medicare (e.g. Medicaid, employer coverage or retiree insurance) and provide counseling and assistance regarding the subsidies that are available to low income beneficiaries enrolled in the Part D Prescription Drug Benefit (which help pay for Part D premiums and reduce the cost of prescriptions at the pharmacy) and the Medicare Savings Programs which help pay for Medicare out-of-pocket costs. They may also provide information about Medicaid and the linkages between the two programs, referrals to appropriate state and local agencies involved in the Medicaid program, information about other Medicare-related entities (such as peer review organizations, Medicare-approved prescription drug plans, Medicare administrative contractors), and assistance in completing related Medicare insurance forms.
Programs that offer a telephone service that enables people who are troubled to talk confidentially about their personal problems with an empathetic listener. These programs are often staffed by volunteers who can offer referrals for ongoing treatment, if needed.